Return Policy
Your Satisfaction, Our Priority
Welcome to Zarllu.com – where your contentment is at the forefront of our mission. Our Return Policy is designed to ensure that you are delighted with your purchase. Please read the following guidelines carefully to understand our approach to returns and exchanges.
---
1. Eligibility
To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging. Returns are generally accepted within 30 days of the delivery date. Some items, such as personalized or perishable goods, may not be eligible for return.
---
2. Initiating a Return
To initiate a return, please contact our customer support team at zarllu.com. Provide your order number and a brief explanation of the reason for the return. Our team will guide you through the process and provide any necessary instructions.
---
3. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service to ensure that your return reaches us safely.
---
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within a specified number of days.
---
5. Exchanges
If you need to exchange an item, please contact our customer support team. We will guide you through the process and ensure a smooth exchange experience. Exchanges may be subject to availability.
---
6. Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will work swiftly to resolve the issue and provide a replacement or refund as applicable.
---
7. Non-Returnable Items
Certain items are non-returnable for hygiene or safety reasons. These may include but are not limited to bedding, pillows, and personal care items. Please check the product description for specific return eligibility.
---
8. Final Sale Items
Items marked as final sale are not eligible for return or exchange unless they arrive damaged or defective. Please review the product description before making a final sale purchase.
---
9. Contact Us
If you have any questions or concerns about our Return Policy, feel free to reach out to us at zarllu.com. We are here to assist you and ensure that your shopping experience with Zarllu.com exceeds your expectations.
---
Elevate Your Home with Confidence
At Zarllu.com, we stand by the quality of our products. Your satisfaction is our priority, and we are committed to making the return process as straightforward and stress-free as possible. Thank you for choosing Zarllu.com for your home essentials.